Services

Telehealth

You deserve convenient care. Not every illness or medical follow-up requires a visit to a clinic. Our expanded telehealth visits offer a safe, convenient option to speak with and see your established care provider through two-way video technology. Best of all, it is from the comfort of your own home, through a computer or mobile device. It is a great option for times when you need to see your care provider, but not necessarily in the office.

You are not required to use telehealth, but it is another way we can meet your medical needs through safe, convenient care.

Not sure if telehealth is an option for you? Call our office as you normally would. Our colleagues will discuss your needs and determine if a telehealth visit is appropriate. If we determine we need to see you in person, we’ve made adjustments at our clinics to ensure your safety, including screening upon arrival, required masks for all colleagues and patients, reduced seating and in-car registration that allows you to to skip the waiting room. Below are some common questions we receive about telehealth visits.

What is telehealth?

Telehealth is two-way video technology that allows you to consult with your provider from the comfort of your own home.  It allows you to speak with and see your provider via mobile device or computer.  The technology is HIPAA-compliant to ensure your privacy and provided through a web-based platform.

Who can schedule telehealth?

Telehealth is available to any established Memorial Physician Services patient who has access to a mobile device or computer with internet. When you call our office to schedule an appointment, our colleagues will decide if a telehealth visit is an appropriate option for you.

What are some illnesses that would be appropriate for a telehealth visit?

Telehealth is often appropriate for the following:

  • Skin issues such as rashes, insect bites and inflammation
  • Bladder infections, UTIs
  • Medication adjustments
  • Follow-up discussions regarding lab, test results, medication adjustments or modified treatment plans
  • Ongoing follow-up visits for chronic conditions
  • Respiratory issues like allergies, colds, flu, bronchitis and sore throats


Please note:  Not all illnesses are treatable through telehealth.  The above list is not exhaustive, but offers a general guide. Your provider may still need to see you in person in the office.

What do I need to do for a telehealth visit?

Telehealth is a web-based service.  All you need is:

  1. An email address – you’ll receive an email link for your visit.
  2. Internet access.
  3. Computer with video capability OR a mobile device with a camera.

What can I expect?

Once our team determines a telehealth visit is appropriate, our colleagues will set up an appointment time. You will receive an email with a link and detailed instructions of how to set up and access your visit. Instructions may vary depending on the type of device you are using.

Our colleagues will complete a test session to ensure connectivity and your comfort with the technology prior to your visit. When it is time for your actual visit, simply access the link as instructed in your appointment reminder to connect with your care provider. 

How should I prepare for my telehealth visit?

Here are a few tips for a successful telehealth visit:

  • Participate from a quiet, private space that is free from distractions and interruptions by others.
  • Dress appropriately, as if you were attending an in-person visit.
  • Be aware of your background or use the option to blur your background.
  • Avoid using public Wi-Fi so that you can better ensure your privacy.
  • Have a charger nearby or make certain you have a full battery prior to the visit. When using a mobile device for video visits, please be aware that your battery may drain more quickly. 
  • Place the camera in a stationary position and leave it there for the duration of the video call.
  • If available, headphones or earbuds with a microphone will help to decrease background noise.

When can I schedule telehealth?

Telehealth is available during normal operating business hours at the various clinics. Please contact us to schedule a telehealth appointment.

What is the cost of a telehealth visit?

Telehealth services are covered by health insurance, including Medicare and Illinois Medicaid.  We will bill your insurance similar to how we would for an office visit.

How can I schedule a telehealth visit?

Memorial Physician Services patients can schedule online or call our office to make an appointment.  Our team will assess your needs and determine if a telehealth visit is an appropriate option.  

If you are a Decatur Medical Group patient, please call 217-876-2856 or learn more here

What if I don't have access to a computer or mobile device?

We know that not everyone has access to a computer or mobile device. Telehealth video is not required, but available to those who can access the technology. Our providers can still offer telemedicine and simply speak with you via phone while you remain at home.  If your provider needs to see you, they can schedule a face-to-face visit in the office.