Services

Telehealth

You deserve convenient care. Not every illness or medical follow-up requires a visit to a clinic. Our expanded telehealth visits offer a safe, convenient option to speak with and see a care provider through two-way video technology. Best of all, it is from the comfort of your own home, through a computer or mobile device. It is a great option for times when you need to see your care provider, but not necessarily in the office.

ExpressCare Telehealth                    Primary/Specialty Telehealth

What is telehealth?

Telehealth is two-way video technology that allows you to consult with your provider from the comfort of your own home.  It allows you to speak with and see your provider via mobile device or computer.  The technology is HIPAA-compliant to ensure your privacy and provided through a web-based platform.

What are some illnesses that would be appropriate for a telehealth visit?

Telehealth is often appropriate for the following:

  • Skin issues such as rashes, insect bites and inflammation
  • Bladder infections, UTIs
  • Medication adjustments
  • Follow-up discussions regarding lab, test results, medication adjustments or modified treatment plans
  • Ongoing follow-up visits for chronic conditions
  • Respiratory issues like allergies, colds, flu, bronchitis and sore throats


Please note:  Not all illnesses are treatable through telehealth.  The above list is not exhaustive, but offers a general guide. Your provider may still need to see you in person in the office.

What do I need for a telehealth visit?

Telehealth is a web-based service.  All you need is a mobile device that has internet access with a connected camera. If you do not have access to a mobile device, you can do a visit over the telephone.

How should I prepare for my telehealth visit?

Here are a few tips for a successful telehealth visit:

  • Participate from a quiet, private space that is free from distractions and interruptions by others.
  • Dress appropriately, as if you were attending an in-person visit.
  • Be aware of your background or use the option to blur your background.
  • Avoid using public Wi-Fi so that you can better ensure your privacy.
  • Have a charger nearby or make certain you have a full battery prior to the visit. When using a mobile device for video visits, please be aware that your battery may drain more quickly. 
  • Place the camera in a stationary position and leave it there for the duration of the video call.
  • If available, headphones or earbuds with a microphone will help to decrease background noise.

What is the cost of a telehealth visit?

Telehealth services are covered by health insurance, including Medicare and Illinois Medicaid.  We will bill your insurance similar to how we would for an office visit.

What if I don't have access to a cell phone?

We know that not everyone has access to a cell phone. Telehealth video is not required, but available to those who can access the technology. Our providers can still offer telemedicine and simply speak with you via telephone while you remain at home.  If your provider needs to see you, they can schedule a face-to-face visit in the office.